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Learn Why Guests Prefer Both SMS and App to Communicate with Hotels, but Only When Hotels Have a Robust Task Management System with Staff Mobile App to Automate Back of House Processes

June 14, 2018 – Guestware, the leading cloud-based guest-service and rapid response solution provider for hotels and resorts, will demonstrate its all-in-one Guest Experience Platform with guest-facing SMS Texting and live Chat solution at HITEC booth #1118. Guestware’s guest-facing solution is integrated with its robust task management including a staff facing mobile app to resolve requests quickly. HITEC takes place June 18 – 21, 2018 at the George R. Brown Convention Center in Houston, TX.

“If you are coming to HITEC to evaluate the latest guest-facing communication and service optimization technology, you should look at Guestware,” said Guestware Vice President Mike Benjamin. ”We will show attendees why guests prefer both SMS and a mobile web app to improve engagement with hotels before, during and after their stay.” Guestware will also demonstrate why task management software needs be an integral part of the process. “The back of house automation is what really raises service quality,” Benjamin said.

With all the new emerging technology, it is not uncommon to see hotel’s implement three or more systems to accomplish what Guestware does in a single cloud-based platform. Guestware’s Guest Experience Management software includes guest-facing communication, back of house service optimization, guest recognition and facilities maintenance including room and equipment preventive maintenance and mobile inspections.

For more information check out our recent blog post: Questions to ask if you are evaluating mobile guest-facing service solutions

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Guestware offers straight forward product plans and affordable pricing for all types & sizes of hotels and resorts: Guestware Product Plans

If you are at HITEC visit us in booth #1118