June 20, 2014
Julie Hoit
Join Us at HITEC Next Week!
Guestware is excited to once again be exhibiting at HITEC and we hope to see you in Los Angeles, June 24-26 Continue Reading
June 11, 2014
Julie Hoit
Travelers booking online more now than ever before
In the first quarter 2014, online channels - which include Online Travel Agents, hotel websites, and global distribution systems used by travel agents - continued to grow in popularity among individual business and leisure travelers. Continue Reading
June 4, 2014
Julie Hoit
Mobile is here to stay - boost your guests' engagement
Use mobile technology to give your guests personalized, relevant, and timely experiences while at your hotel. Continue Reading
May 16, 2014
Julie Hoit
Hotel Marketing: Investing In People And Technology
Investment in technology is often justified by increases in productivity and reductions in labor costs, but for U.S. hotels, investing in people is just as important. Continue Reading
May 5, 2014
Julie Hoit
Hotel Customer Experience: How Minor Issues Create a Major Impact
Consistent hotel execution can make or break a positive customer experience. It is imperative to have the necessary tools to manage a hotel’s guest response system. Without it, a succession of constant problems can lead a lack of brand bonding and loyalty. Continue Reading
April 28, 2014
Julie Hoit
Top Ten Travel Trends for 2014
Benchmark Hospitality International announces the "Top Ten Travel Trends for 2014" as observed through a survey of the company’s extensive database of professional travel agents. Continue Reading
April 8, 2014
Julie Hoit
Managing a hotel's back-of-house with technology
Hoteliers are increasingly using smart phones for back-of-house communications, and are finding the strategy is both highly effective and cost-efficient. Continue Reading
March 19, 2014
Julie Hoit
For the fourth straight year, the travel industry continues to contribute to the world's economy
The World Travel and Tourism Council released its annual economic impact report showing that the travel industry has had yet another strong year in 2013. Continue Reading
March 11, 2014
Julie Hoit
The Fast Bookers Vs. Intensive Researchers in Online Travel Booking
Interesting study from the large market research company, GfK, on the behavior of digital consumers who book their travel on the web. Continue Reading
February 28, 2014
Julie Hoit
Year-end results show positive hotel industry uptick
Major hotel companies show that the industry ended 2013 on a positive note. 2014 is shaping up to look even brighter. Continue Reading
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