July 8, 2015
Julie Hoit
Hotel lobbies are becoming the new concert venue
In a conscious effort to make lobbies an attractive hang out, more and more hotels are transforming their lobbies into concert venues with food and drink. Continue Reading
July 2, 2015
Julie Hoit
Training, training, and more training!
It has been a very busy summer for our trainers. They have been jetting all over the world to implement and train new + existing customers on the GW functionality. Our team has been having a great time meeting hotel staff and sharing the software insights! Continue Reading
June 16, 2015
Julie Hoit
Happy Hour at our HITEC booth 1731
Please join us for happy hour on Tuesday at 3pm! Continue Reading
May 20, 2015
Julie Hoit
Virgin Hotels is bringing something new and fresh to the hotel industry
With their first hotel opening in Chicago earlier this year, Virgin Hotels is hoping become the industry’s true consumer champion. Continue Reading
May 14, 2015
Julie Hoit
New mobile app gives guests more flexibility
The new mobile app is available to loyalty program users and allows a seamless communication to hotel staff directly from a guest's own cellphone. Continue Reading
May 12, 2015
Julie Hoit
Balancing hotel guest customer service with technology
The advancement of service technology can be beneficial for a hotel – it can speed up and improve guest service – but it can also impede on the opportunity to welcome guests and provide a human interaction. Continue Reading
May 7, 2015
Julie Hoit
Survey finds guest desire a mobile-enhanced experience while staying at a hotel
Recently, Cornell's Center for Hospitality Research surveyed participants on hotel mobile applications. It is the first of a multi-phased project that seeks to find out what hotel guests are interested in as it relates to mobile. Continue Reading
April 28, 2015
Julie Hoit
The evolution of lifestyle hotels
This new and evolving category of hotels aims to attract consumers who want more services that are ancillary and focused on health, wellness, and life enrichment. Continue Reading
April 7, 2015
Julie Hoit
Strategies for increasing millennial participation in hotel loyalty programs
Millennials represent the next lucrative customer base for the hospitality industry. It is a demographic that generally has more time and money available for travel which makes them a valuable marketing target for hoteliers. Continue Reading
March 12, 2015
Julie Hoit
Global Trends that will Impact Hospitality
From the new Millennial power segment to sustainability practices, experts from Cornell Center for Hospitality Research provide their thoughts on the top ten global trends that will impact our industry. Continue Reading
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