January 29, 2020
Mike Benjamin
Sandpearl Resort uses Guestware service data to achieve operational excellence
Sandpearl Resort logs and dispatches between 1500 and 2500 tasks a month using Guestware Continue Reading
June 7, 2019
Mike Benjamin
Sonesta International Hotels Corporation Announces Sonesta World Mastercard®
First-Ever Sonesta Branded Credit Card to Launch in U.S. Market in Partnership with Bank of America Continue Reading
April 7, 2019
Mike Benjamin
How And Why Technology Plays Such A Critical Role In Building A Service Oriented Culture
Hotel Executive Published in April Feature Focus on Guest Service: A Culture of Yes Continue Reading
September 24, 2018
Mike Benjamin
Why Asset Managers and Owners Should View Hotel Maintenance as a Revenue Opportunity
Strong maintenance leads to higher guest intent to return and recommend Continue Reading
June 13, 2018
Mike Benjamin
Eight Questions to Ask If You are Evaluating Guest Facing Mobile Service Technology
Eight Questions to Ask If You are Evaluating Guest Facing Mobile Service Technology Continue Reading
April 4, 2018
Mike Benjamin
The Convergence of Guest Facing Mobile and Service Request Management Systems
The Convergence of Guest Facing Mobile and Service Request Management Systems Improve the Guest Experience – But is There a Silver Bullet? Continue Reading
June 21, 2017
Mike Benjamin
Maintain a Strong Guestware Culture
From free online tools to fee-based on-site training, we offer options to help empower associates and sustain usage. Continue Reading
June 5, 2017
Mike Benjamin
Are Select Service and Boutique Hotels Ready for Automated Maintenance and Guest Response Software?
This may seem hard to believe, but most hotels under 150 rooms still track guest requests and hotel maintenance manually. Old school paper logs are still widely used to maintain millions of dollars in physical assets, and to service another important asset Continue Reading
April 13, 2017
Mike Benjamin
Using Technology to Deliver a Personalized Experience
It is important to organize hotel data in such a way that easily displays detailed guest profile information such as past requests, incidents, revenue, stay nights and their personal preferences. Continue Reading
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