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Hotels guests want fast service. They don’t want to wait at the front desk for too long and often expect a speedy check-in and check-out experience. By collecting and understanding guest data before the guest arrives, hoteliers are able to provide an efficient and effective arrival and departure process.

This is where Guestware software comes into play. Guestware provides ONE database (seamlessly integrated with the hotel PMS and CRS) where associates can view a guest profile, their preferences, and effectively create a pre-arrival plan to ensure a proper welcome to the hotel. In addition, they can see any incidents related to the guest’s stay and follow-up on them before the guest departs to ensure a happy experience.

Read more about how to speed up the arrival and departure process here.